FEU Institute of Technology

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Amierjohn N. Lingad

Student

Experienced IT Service Desk Analyst Specializing in Cloud, Infrastructure & Enterprise Apps

FEU Institute of Technology

2 Followers

Personal Information

Short Biography

As an IT Service Desk Analyst at HCLTech supporting Centene, I have resolved over 2500 incidents, focusing on cloud services, infrastructure, and enterprise applications. I specialize in monitoring cloud and VM resources, particularly Azure, ensuring optimal performance and uptime. With expertise in Citrix, Active Directory, VMware, and Cisco, I manage secure and scalable IT environments while supporting platforms like Microsoft 365 and Salesforce. My experience in troubleshooting and incident resolution enables me to provide timely, high-quality service and maintain system reliability across diverse IT systems.

🎓 Educational Qualification

Tertiary · Sep 2019 - Present

Bachelor of Science in Information Technology

FEU Institute of Technology

👔 Work Experience

HCLTech logo

Full-time • Dec 2023 - Present (2 years and 4 months)

Information Technology Service Desk at HCLTech

G&A-IT-End User & Ops

Junior Graphic Designer (Freelance) logo

Freelance • Jan 2019 - Nov 2023 (4 years and 9 months)

Graphic Designer at Junior Graphic Designer (Freelance)

Various Clients - Freelancer

📜 Licenses and Certifications

AZ-900 - Azure Fundamentals

Issued by Microsoft on October 21, 2024

View Credential

IT Specialist - Python

Issued by Certiport on March 24, 2024

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ITIL® Foundation

Issued by SkillSoft on December 21, 2023

Foundations of Cybersecurity

Issued by Google on November 10, 2023

IT Specialist - Networking

Issued by Certiport on July 12, 2023

👨🏻‍🏫 Seminars and Trainings

Attendee

Research Materialized: Transforming Insights into Tangible Solutions (Collaborative Research and Code Documentation)

Awarded by FEU Tech Information Technology Department on September 28, 2024

View Credential

Research Publications

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Conference Paper · 10.1109/hnicem64917.2024.11258868

Walk to Remember: Historical Preservation of Fort Santiago's Multifaceted Eras Through Augmented Reality

2024 IEEE 16th International Conference on Humanoid, Nanotechnology, Information Technology, Communication and Control, Environment, and Management (HNICEM), (2025), pp. 1-4

View Paper

The project aims to create an AR mobile application about Fort Santiago. This mobile application features the 3D models of the past and present versions of different historical landmarks within Fort Santiago using augmented reality. This also includes 2D map of the location of the historical landmarks as well as audio narration and 3D animation. A promotional website with content management system was also developed to promote the application to the public. To prove that the application is working, the researcher conducted a survey with a total of 61 respondents, consisting of 41 Visitors/Tourists, 5 Intramuros Administrations Staff and Employees, and 15 IT Experts. Based on the results of the survey, the research was deemed to improve its overall capabilities, features, and performance according to the feedbacks provided by the respondents. There were also recommendations for adding notification features for future events related to Fort Santiago and adding gridlines for augmented reality to aid users in precisely scanning landmarks. In addition, adding more featured landmarks and interactable figures could enhance the experience and interactivity of the application as well as the engagement of visitors within Fort Santiago.

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