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Apparel Live Selling on Facebook: The Mediating Role of Satisfaction on Gen Z’s Repurchase Intention

Review of Integrative Business and Economics Research

(2025), Vol. 14, No. 4, pp. 15-27

Scopus ID: 105017313268

Peralta, Angelika Denise G. a , De Leon, Jonathan B. a , Manuel, John Francis M. a , Viernes, Viernes Jamie T. a , Jackie Lou O. Raborar b , Paulino, Maybelle A. c , Etrata, Antonio E. a

a College of Commerce and Business Administration, University of Santo Tomas, Philippines

b FEU Diliman – Quezon City, Philippines

c Objective Decision Solutions, Inc., Philippines

Abstract: The study investigated the live selling of apparel on Facebook as a form of entertainment that blends digital marketing with e-commerce. It examined how satisfaction mediates the effect of the factors associated with apparel live selling on Facebook on Gen Z’s repurchase intention. A descriptive-casual method utilizing the Partial Least Square – Structural Equation Modelling (PLS-SEM) analyzed the results and tested the hypotheses from the data gathered from 371 respondents. Results showed that satisfaction partially moderates the causal relationship between the exogenous variables and repurchase intention. Researchers found that live sellers can create more value for customers and better serve them by focusing on important factors like product range, delivery speed, and customer service. The indirect effect of the factors influencing live selling on repurchase intention through customer satisfaction was significant. This means that part of the causal relationship between the factors of Live Selling and Gen Z's repurchase intention towards Facebook Live Selling was mediated by Satisfaction. The major contribution of this study is the identification of the six key factors that influence Gen Z customers' likelihood to repurchase an apparel brand found on Facebook through live selling. By highlighting the mediating role of customer satisfaction, this study reveals how retailers can increase loyalty and repeat purchases by focusing on providing customers with a positive shopping experience. Moreover, the study provides valuable insights into what makes Gen Z different and how marketers can tailor their products to appeal specifically to this important consumer group.

Recommended APA Citation:

Peralta, A. D. G., De Leon, J. B., Manuel, J. F. M., Viernes, V. J. T., Raborar, J. L. O., Paulino, M. A., & Etrata, A. E. (2025). Apparel Live Selling on Facebook: The Mediating Role of Satisfaction on Gen Z’s Repurchase Intention. Review of Integrative Business and Economics Research, 14(4), 15-27. https://doi.org/105017313268

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