Short Biography

Hervie Carungcong is an experienced Workforce Management Specialist with a strong background in operational analytics, real-time monitoring, and capacity planning. Currently pursuing a Bachelor of Science in Information Technology with a major in Animation and Game Development at Far Eastern University, he combines technical proficiency with data-driven operations management. Over his career at organizations such as TELUS International, HCL Technologies, and Ingram Micro, Hervie has specialized in space optimization, trend analysis, process improvement, and real-time queue management. A multi-time "Top Seat Planner" award recipient, he is skilled in leveraging tools like Zoho, MS Excel, and specialized workforce management software to drive efficiency, streamline reporting, and support strategic decision-making.