Perceptions and Adoption Acceptance of Artificial Intelligence Tools in the Telecommunications Sector: A Statistical Study on Network Analytics and Security
a Graduate Studies Polytechnic Uiversity of the Philippines Manila, Philippines
b Computer Engineering Department, FEU-Institute of Technology Manila, Philippines
2025 IEEE 7th Symposium on Computers & Informatics (ISCI), (2025), pp. 173-181
Abstract: This pilot study investigates the adoption trends and challenges of artificial intelligence (AI) and machine learning (ML) in the telecommunications sector, focusing on network analytics and security. Using a two-part design—literature review and survey-based statistical analysis—the study provides early insights into industry perceptions and readiness. With data from 31 telecom professionals in a leading Philippine service provider, results reveal a low level of current implementation but high expectations for future adoption. Despite the small sample size, which limits generalizability, this study contributes a foundational analysis of key drivers and obstacles of AI/ML adoption. It highlights the importance of workforce upskilling, integration strategies, and stakeholder engagement in supporting AI readiness within telecom organizations.