BALANGAY: A Web-Based Document Request and Incident Reporting System with Decision Support for Barangay Program Development
Marcus Tomas T. Bautista
a
,
Aaliya Khaile B. Bolonos
a
,
Uzziel J. Camba
a
,
Laureen M. De Guzman
a
,
Marie Luvett I. Goh
a
,
Ma. Corazon G. Fernando
a
,
Liezyl S. Tolentino
a
a Information Technology Department, FEU Institute of Technology, Sampaloc, Metro Manila, Manila, Philippines
Abstract: E-Government systems have brought significant changes on the way public services are easily being delivered nowadays. This motivates the researchers to contribute to this innovation by developing a system named “BALANGAY” which makes barangay services more accessible to the constituents. This is anchored with the objectives of the study which is mainly to build a centralized database for barangays and design modules with the purpose of streamlining barangay processes. Part of it is to generate an incident heatmap that will assist barangay officials in creating better programs and project developments. The study is a combination of qualitative and quantitative type of research which is reflected on the use of interview and survey questionnaires. An iterative waterfall methodology was also adopted as a guide in the development process. Meanwhile, the ISO 9126 Software Quality Model was used in the system evaluation wherein each response is measured using the 5-point Likert scale and respondents were selected using purposive sampling. The result shows that out of sixteen (16) barangay constituents and sixteen (16) IT experts who participated, most of them were very satisfied with the system with a weighted mean of 4.45 and a verbal interpretation of “Very Satisfied”.